State Farm® Insurance Agent Scott LaDuke
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jill DONALDSON
February 24, 2025
5
out of
5
rating by Jill DONALDSON
"Since moving back to Dallas, 20 years ago, I have used Scott LaDuke- a State Far Insurance Agent. I have never used anyone else. I have enjoyed working with Scott and his team comprised of Laura, Leslie, Jennifer. They have their facts straight, they are helpful and very knowledgable about their business. It is a blessing to have them on my side!"
We responded:
"Thank you, Jill, for your wonderful feedback! I'm so happy to hear that you've had such a positive experience with our team over the years. Laura, Leslie, and Jennifer are indeed invaluable, and we're grateful to have them on our side. If you ever have questions, please don't hesitate to reach out. We're here to help!"
Ashtyn Curtis
February 11, 2025
5
out of
5
rating by Ashtyn Curtis
"I love this agency. They are always so helpful and willing to make any updates I need promptly. Very happy with their services! Especially Monica and Lorie ◡̈"
We responded:
"Thank you, Ashtyn, for your wonderful feedback! I'm delighted to know that you're happy with our services and that Monica and Lorie have been especially helpful. We're here to assist with any updates you need."
John Williams
January 27, 2025
5
out of
5
rating by John Williams
"I was shopping for insurance rates today and I was pleasantly surprised with the Customer Service quality and experience i recieved today! My Service agent Monica is a gem and she went through every coverage details precisely and transparently! She was able to get me a competitive rate and I moved forward to being a new State Farm Customer! Highly recommend State Farm and Monica!"
We responded:
"Thank you, John, for sharing your experience! I'm happy to hear that Monica provided such excellent service and helped you find a competitive rate. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime. Welcome to State Farm!"
Rosa Navarro
January 23, 2025
5
out of
5
rating by Rosa Navarro
"We recently switched to State Farm after our home and auto insurances increased. Mrs. De Luna took the time to go over our home and auto coverage explaining pros and cons as well. She took every call we made and there were several. We appreciate the great customer service."
We responded:
"Thank you, Rosa, for sharing your experience with us! I'm happy to hear that our office provided you with excellent service by thoroughly explaining your coverage options. It's great to know she was there to assist with all your calls. We appreciate your trust in us and are here for any future questions or needs you may have."
grant allen
January 17, 2025
5
out of
5
rating by grant allen
"Monica is great! Glad I called State Farm!"
We responded:
"Grant, thank you so much for letting everyone know how great Monica is! We are so lucky to have her here to help with all your insurance. If you ever need anything, please reach out. All the best, Scott LaDuke"
Tom Kuchler
January 10, 2025
5
out of
5
rating by Tom Kuchler
"Scott and his team provide great customer service. Happy to do business with them."
We responded:
"Thank you, Tom, for your wonderful feedback! I'm glad you're happy with the customer service provided by our team. We're here to assist you with any of your insurance needs, so feel free to reach out anytime. Looking forward to continuing our business relationship!"
Jason Yao
October 2, 2024
5
out of
5
rating by Jason Yao
"prefect"
We responded:
"Thank you, Jason! I'm glad you had a perfect experience with our office. We appreciate your feedback and look forward to assisting you with any future needs. - Scott LaDuke - State Farm Insurance Agent, Dallas, TX"
bgmorris78
September 13, 2024
5
out of
5
rating by bgmorris78
"Insurance companies can all the seem the same. Scott LaDuke is different, his agency take a personal approach. His support staff is awesome!"
We responded:
"Thank you for your wonderful review! I'm glad you appreciate the personal approach we take at our agency. It's great to know that our support staff has made a positive impact on your experience. We're always here to help with any of your insurance needs. - Scott LaDuke - State Farm Insurance Agent, Dallas, TX"
Dakota Rubin
August 14, 2024
5
out of
5
rating by Dakota Rubin
"Scott is very thoughtful and his team made everything very easy. Highly recommend!"
We responded:
"Hey Dakota, Thanks a lot for the awesome review! I'm glad you found our team thoughtful and the process easy. We appreciate the recommendation! If you need anything else, we're here to help. - Scott LaDuke - State Farm Insurance Agent, Dallas, TX "
Ryan Schuhmann
May 20, 2024
5
out of
5
rating by Ryan Schuhmann
"Scott and his team do an amazing job keeping my updated on my account and their responsiveness to service requests doesn't go unnoticed. Great experience all around!"
We responded:
"Ryan, thank you so much for your review of our office and team. We appreciate great customers like yourself and look forward to helping you with all your insurance needs here in Texas for a long, long time! "
Andrea
January 30, 2024
5
out of
5
rating by Andrea
"Top-notch auto insurance in Dallas! Navigating the auto insurance landscape can be complex, but working with Scott LaDuke and his team at State Farm Dallas significantly simplified the process for me. Their professionalism and attentiveness were evident from the initial contact, where they actively listened to my specific needs and objectives. Scott and his team demonstrated remarkable efficiency in tailoring a policy that perfectly aligns with my requirements, all at a competitive price. The genuine care and outstanding client service continued throughout our interactions. They are always readily available to address any questions or requests, providing prompt and clear explanations even in the face of technical jargon. For anyone seeking a seamless and transparent auto insurance experience in Dallas, I wholeheartedly recommend Scott LaDuke at State Farm. You can be confident in receiving comprehensive coverage and unwavering support."
We responded:
"Thank you Andrea so much for being such a great customer! We appreciate you and thank you for trusting us with your auto insurance through State Farm Insurance here in Dallas. We appreciate you! Scott, Laura, Lorie, Monica and CeCe. Scott LaDuke, State Farm Insurance www.scottladuke.com"
Andy Maginn
July 20, 2023
5
out of
5
rating by Andy Maginn
"Super easy to work with, prompt communication, everything you’d want from an agent"
We responded:
"Andy, thank you so much for this wonderful 5 Star review. So glad to hear feedback about our prompt communication. We look forward to serving you for all your insurance needs now and in the future. All the best, Scott LaDuke State Farm Insurance Uptown Dallas, TX. "
CC
May 19, 2023
5
out of
5
rating by CC
"Scott is a great person. He is kind and was very respectful to me. I have never had so much fun in a State Farm office. If you don’t like talking about insurance you probably never will but you will enjoy the experience with Scott."
We responded:
"You are too kind! I really enjoyed our visit and we appreciate you so much and for allowing us to earn your business for so many years. Thank you! Scott LaDuke and Staff"
CarisaD
April 20, 2023
5
out of
5
rating by CarisaD
"I grew up knowing State Farm, but when I had my own car, home and child to insure...I knew I could only trust them to State Farm. I've been with Scott's agency for 8 years. I am so impressed... Through every change in my life ( my son turning 16, getting a car; my son graduating from college and getting his own apartment; me being an empty nester looking forward retirement and needing to re-evaluate my life insurance needs), Scott and Lorie (and the full team) have been there. They're both so patient explaining options to help me save money (especially important when I was laid off during covid💕) with multiple policies across multiple households (and at 1 point across multiple states). With so much going on, I can trust Scott to give me sound recommendations and all the info needed to cover our homes(renters), life and autos. I wouldn't trust any other agent...this level of service, professionalism, responsiveness... Absolutely the peace of mind I need at this time. They're honestly like family. Thank you Scott, Lorie and team! ~Carisa"
We responded:
"Carisa, Wow, thank you so much for this review and endorsement. We are so fortunate to have you as a customer. Thank you for pointing out my incredible staff that are invaluable and incredibly knowledgeable. We appreciate you placing your trust in us for your auto, hone and renters insurance needs. "
David Graves
December 26, 2022
5
out of
5
rating by David Graves
"Scott and Laura have always provided great service and sensitivity to cost on all of my insurance needs."
We responded:
"David, thank you so much for this 5 Star Google review! We appreciate your trust in us and State Farm for all these years. Happy New Year! Scott LaDuke & Laura."
Neal Mathew
December 6, 2022
5
out of
5
rating by Neal Mathew
"Lorie Deluna is kind, prompt, and helpful. She made updating my renter's policy a breeze."
We responded:
"Thank you so much for those kind words Neal. We agree Lorie is fantastic! We appreciate you and thank you for trusting us with your Renters insurance. Thank you! Scott LaDuke"
Renae Stiff
November 1, 2022
5
out of
5
rating by Renae Stiff
"Scott and his team are amazing. They are always there for me and help me with anything needed. We have been with State Farm for a decade now. This year unfortunately our homes need a new roof. State Farm stepped up and took care of us every step of the way. We are so grateful to have found this team!"
We responded:
"Thank you so much Renae for that wonderful review. We appreciate you both so much and appreciate you choosing us for your Home, Auto and Business insurance needs. Scott LaDuke, State Farm Insurance & Staff"
Lindsey Deutsch
September 26, 2022
5
out of
5
rating by Lindsey Deutsch
"Scott LaDuke is personable and helpful when it comes to problem solving. Originally I was having trouble getting in touch with him, and he went out of his way to call me, make sure all of my questions and go in depth into every piece of the conversation. This is an agent who wants to get to know his policy holders. He is proud of his brand and his employees and it shows."
We responded:
"Hi Lindsey, I just sent you a text asking if we could discuss. I'm happy to talk it over and see if we can find a way to meet your needs. I'm so sorry we were not able to answer your call the fist time you called today. It looks like we did answer the 3rd time, but there was no message on the prior calls. I researched calls from your number and the all came on Monday or Fridays, our heaviest call volume days. We make every effort to catch calls promptly, but sometimes we get 4-5 calls at one time, then have none for 30 minutes. We don't have an option to stay on hold because we employ a service where a live representative answers the calls and takes a detailed message for us, which we typically return within the hour, if not in minutes. It looks like you abandoned the calls before it got to them. We promise to get back to you if you leave a message with them. We chose this service because most people were not fond of leaving a voicemail or holding without a good expectation of how long that process may be. We get the message immediately in our email that we see quickly and respond as soon as we can. Also, another option is to text us at the office number 214-740-1800 or our email of Service@ScottLaDuke.com. We monitor these requests throughout the day on the same timeframe. If you want to speak with me personally, I'm always happy to schedule a time, but I typically need to block out times for that and do it by appointment, so just let us now. My staff have 23 and 33 years of experience and really strive to provide the best customer service. Please give us a chance to continue to serve you. We sincerely value your time and I believe we can meet your expectations. Regarding the wrong rate, that is due to a discount that derives from a policy in another state. It does not get automatically linked because it is out of state and can get missed, so we have to manually go in and add the discount back, but the wrong bill is mailed simultaneous to us seeing it missing, requiring us to manually correct it and a 2nd bill is generated. If the 2nd policy was in TX, our systems catch it automatically, but this is an exception and is out of our office's personal control. I hope this helps to explain the situation. Thank you, Scott LaDuke, Agent State Farm Insurance Dallas, TX"
Kristin D
September 19, 2022
5
out of
5
rating by Kristin D
"Have been with Scott LaDuke's office since around 2008 and the staff is always helpful and great. Appreciate everyone there very much. Thank you for being so responsive!"
We responded:
"And we appreciate you so much! We have the best customers and we thank you all for trusting us with your insurance needs. Thank you for this wonderful review. Scott LaDuke, State Farm Insurance & Staff"
Chris Zarmakoupis
August 29, 2022
5
out of
5
rating by Chris Zarmakoupis
"After having been a client for 15+ years, I highly recommend Scott and his staff for any of your insurance needs. I've lived through numerous home and auto claims with Scott, Lorie, and Laura, all of which have been handled in a timely and seamless manner. In addition, we've never been "shorted" in any of the home and auto claims we filed. State Farm, while not always the lowest priced insurance, has been worth every penny when we've needed them for claims support. In 2019, we filed two homeowners claims just four months apart, one for the June wind storm and the second due to the October tornado. Scott personally assisted us by stepping in with State Farm's corporate office to secure approval for additional hotel nights when needed. In addition, we were the first of our neighbors to return to our home due to the speed at which State Farm processed our claims and approved the needed repair work. I couldn't be happier with the service and support Scott and his team have provided. They are wonderful folks, both professionally and personally, and I'm very thankful for the service and friendship they've extended to my family all these years."
We responded:
"Chris, wow, I can't thank you enough for your really kind review. We could not be happier you chose us for your insurance needs, but we personally really appreciate the people you are and feel honored to know you both. Thank you both for your trust and friendship! Scott LaDuke, Laura and Lorie."
KB
July 10, 2022
5
out of
5
rating by KB
"I always get great, friendly, and quick service. They are always so patient with all of my questions. It's the main reason I stick with them."
We responded:
"Thank you. We appreciate your business and will strive to always live up to these things."
A N
June 6, 2022
1
out of
5
rating by A N
"Nafecia super unprofessional"
We responded:
"I think you have the wrong business. My office only has myself, Laura, Lorie and CeCe working here."
Teena Wheelus
February 16, 2022
5
out of
5
rating by Teena Wheelus
"I have been with them for 30 years and I won't use anyone else. They are always helpful and friendly when I call. They always come through in a timely manner with anything I need."
We responded:
"Teena, Thank you so much for posting this 5 star review of us. We so appreciate your business all these years and for being such a great customer!"
Lucy Jackoboice
February 14, 2022
5
out of
5
rating by Lucy Jackoboice
"Scott LaDuke's State Farm office was great to work with. They were incredibly helpful in explaining policy options and guiding me towards the best one. They were quick to respond and always friendly. 10/10 service!"
We responded:
"Thank you so much Lucy for your 5 star review! We are so thankful you chose us for your insurance agency for your insurance policies. We appreciate you will do everything we can do to be the best insurance agency for you. Thank you! Scott LaDuke State Farm Insurance Agency"
Brad Kline
January 13, 2022
5
out of
5
rating by Brad Kline
"I'm moving to Dallas and there are so many moving parts. Lorie was very helpful and incredibly friendly. I had a speedy and painless onboarding."
We responded:
"Brad- thank you so much for posting this great review about Lorie helping you with your insurance after moving to Dallas. Lorie is awesome and We are very blessed to have her in our little insurance family. Please reach out to us if you need anything! Scott LaDuke State Farm Insurance"